This Privacy Policy explains how Open Lens processes personal data in connection with its photography studio services and website use. It applies to inquiries, bookings, product intake, proof review, file delivery, and related communications.
Subject to applicable law, individuals may request access to their personal data, correction of incomplete or inaccurate information, deletion where permitted, restriction of certain processing, and confirmation of whether data is being processed. Some requests may be limited where we must keep records for legal, contractual, or operational reasons.
To exercise a privacy right, the requester should provide enough information for us to identify the relevant record and understand the request. We may ask for additional details before responding. If a request cannot be fully granted, we will explain the main reason where the law requires us to do so.
We retain personal data for the period needed to handle the inquiry, complete the service, maintain business records, resolve disputes, and meet legal or accounting obligations. When retention is no longer required, data is deleted, anonymized, or otherwise removed from active use according to our internal procedures.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from the date it is posted unless a later effective date is stated.
We use personal data to respond to inquiries, review product count and style requirements, prepare quotes and delivery plans, coordinate product intake, confirm sample setups, produce and edit images, deliver proof galleries and final files, manage payments, maintain records, and support customer communication. We also use limited technical data to operate, secure, and improve the website.
We may share personal data with operational partners that help us run the website, process payments, manage communications, store files, or support delivery of edited galleries. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality and security measures.
Personal data may be shared when necessary to comply with legal obligations, respond to lawful requests, protect our rights, enforce agreements, prevent fraud, or address security incidents. We limit such disclosures to what is reasonably necessary for the relevant purpose.
We may process contact details, inquiry content, booking information, product and shot-list details, delivery instructions, payment-related records, communication history, proof-gallery selections, and technical data such as device or browser information. Where needed for studio work, we may also process product images and related business-use notes provided by the customer.
We receive data when a visitor submits a contact form, sends an email, arranges a planning call, shares product details or reference material, confirms drop-off or courier delivery, reviews proofs, or completes payment. Some technical data is generated automatically when the website is accessed or used.
The site may use essential cookies for core functions, preference cookies to remember limited settings, and analytics cookies to understand traffic and page performance. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
We use cookies and similar tools to support site operation, remember basic preferences, and understand how the site is used. Users can manage cookies through browser controls and, where available, site-level settings. Disabling some cookies may affect form handling or other site functions.
